At Xuanlur, we know how exciting it is to receive something special—especially when it’s for your little one! We do our best to deliver your order safely and on time.

🚚 Shipping & Delivery Time

  • Delivery Time: 5 to 10 business days
  • Processing Time: Orders are usually processed within 1–2 business days before shipping.
  • Delivery Carrier: We partner with reliable carriers such as UPS, FedEx, and USPS to ensure timely delivery.

💵 Shipping Fees

  • Flat Rate Shipping: $15 per order (regardless of size or weight)
  • Shipping charges are automatically added at checkout.

📍 Shipping Areas

We currently ship within the United States, excluding U.S. territories and PO boxes.

If you’re located outside the U.S. and interested in placing an order, please contact us at support@xuanlur.com. We’ll be happy to explore international shipping options for your country.

🔄 Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor its journey.

📦 Missing or Delayed Orders?

If your order hasn’t arrived within 10 business days, please contact us at support@xuanlur.com with your order number, and we’ll investigate right away.

🕘 Delivery Hours

Deliveries typically occur Monday through Friday during standard business hours. Weekend or holiday delivery may vary depending on the carrier.

Thank you for shopping with Xuanlur! We’re committed to getting your order to you quickly and securely so the fun can begin.